Shipping policy

Delayed / Lost Packages:

Our packages typically arrive on time with no delays. However, things do happen and sometimes a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.

For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.

Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. Full Moon Valley Farm cannot resolve issues on behalf of USPS or UPS

We are not responsible for any package being stolen off your doorstep or mailbox.